Refund policy
Return & Refund Policy
At RunPlush™, we want every customer to feel confident and happy with their purchase.
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30 Day Happiness Guarantee
You have 30 days from the date of delivery to request a returnd or refund.
If your item doesn't meet your expectations, you can reach out to us and we'll make it right.
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Eligibility for Returns
To be eligible for a refund:
- The item must be in its original condition
- The item must not be damaged due to misuse
- Proof of purchase is required
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How to Request a Return
To start a return, simply contact us at:
support@runplush.store
Please include:
- Your order number
- The reason for your request
- (Optional) Photos if there is an issue
Our team will respond with the next steps.
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Refunds
Once your return is approved and received, your refund will be processed back to your original payment method.
Please allow a few business days for the refund to appear, depending on your bank or payment provider.
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Damaged or Defective items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
We will arrange a replacement or full refund at no extra cost.
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Exchanges
If you would like to exchange your item, please contact us and we will assis you with the process.
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Shipping Costs
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
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Late or Missing Refunds
If you haven't received a refund yet, please check your bank account again or contact your payment provider.
If you still need help, contact us at support@runplush.store
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We're here to make sure every RunPlush™ has a smooth and stress free experience 💛